Please click here to initiate your return. Provide your order number and email, and you will receive a USPS label for your return shipment. Items that are returned for a full refund will have $6.99 withheld from their refund to cover the cost of return shipping unless we made an error. SHIPPING CHARGES ARE NOT REFUNDABLE.
Items that are RETURNED FOR STORE CREDIT will NOT have money withheld from their refund, and the return label will be provided free of charge.
International shipments are not eligible for free shipping, exchanges, or returns. Contact us at firstname.lastname@example.org for an RMA number.
Items bought during our Special Sale Events or Black Friday Sale are FINAL SALE and are not eligible for returns or exchanges.
If you receive an item as a gift, you will be issued store credit equivalent to the return's value. Proof that the item has been purchased in the past 30 days is required. You are responsible for the shipping charges to our warehouse when returning a gift.
Am I required to return the free gift if I return my order or an item that made me eligible for it in my order?
If you return an order or part of an order that qualifies for a free gift based on a certain spending amount, you'll need to return the gift item as well. If the returned items bring the order value below the qualifying amount for the gift, the cost of the gift item will be deducted from your refund. For instance, if we offered a free item with a $50 purchase and you returned part of the order, causing the total to fall below $50, the gift item must also be returned, or the full amount of the gift item will be charged to you.
If you need help with exchanging an item, please email us at email@example.com, and we would love to help.